Assistant Manager

Key Responsibilities

• Change Management & Culture Building: Ensure new processes and policies are implemented and adhered to.
• Attrition & Retention: Achieve team goals with respect to attrition control (less than 2% per month) and retention of the top 20%.
• Employee Connects, SKIP Discussions, RAG Analysis: Take ownership, be aware of team issues, and be accessible, trustworthy, and empathetic. Complete RAG analysis on time and maintain overall RAG accuracy at 85%.
• Team Management: Ensure team goals are met, process adherence, and team engagement levels are maintained.
• Employee Engagement (EE) Activities: Roll out policies/processes, educate staff, and ensure discipline and performance processes are adhered to. Follow the EE calendar and ensure trackers are updated.
• Special Projects: Handle special and dedicated projects assigned to the individual.
• Cross-Functional Support: Provide necessary support for talent acquisition and other ad-hoc recruitment activities.

Essential Functions

Experience

Knowledge, Abilities & Skills

• Effective communicator with strong interpersonal and problem-solving skills.
• An analytical mindset with experience using data to support decisions.
• Highly organized, proactive, and able to thrive in a fast-paced environment.
• Comfortable working across time zones and with remote teams.
• A collaborative team player who reflects Responsive values.
• PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.