Assistant Manager – MEP Audit & Facilities Operations

Monitor Service Request Help Desk operations as per defined SLAs and customer requirements

Conduct quarterly site visits, inspections, and provide improvement recommendations with completion timelines

Manage customer complaint records, tracking, and resolutions

Handle AMCs for critical equipment and spares

Provide vision, strategy, and implementation guidance for full scope of facility services

Coordinate with statutory authorities for NOC/compliance requirements

Ensure safety standards compliance for all employees and third-party contractors

Lead events management and operational coordination initiatives

Prepare and manage RCM budgets and work order management

Minimum 10+ years of progressive experience in facilities management, MEP operations, and technical auditing

At least 3-5 years in supervisory/managerial capacity

Proven experience managing critical infrastructure for commercial real estate, data centers, hotels, pharmaceutical facilities, or similar high-uptime environments

Experience with testing and commissioning of HT/LT switchgear and electrical systems

Deep understanding of HT/LT electrical systems, transformers, DG synchronization, and power distribution

Expertise in HVAC systems including chillers, AHUs, VRV systems, and cooling towers

Proficiency in BMS, fire alarm systems, CCTV, and access control systems

Strong knowledge of electrical safety standards, statutory compliance requirements, and energy management

Experience with technical auditing tools and methodologies (thermal imaging, power quality analyzers, ultrasonic testing equipment)

Familiarity with electrical switchgear from major OEMs (ABB, L&T, Siemens, Schneider)

Strategic thinking and operational planning

Strong analytical and problem-solving abilities

Excellent communication and stakeholder management skills

Team leadership and people management capabilities

Budget management and cost optimization focus

Customer-centric service delivery approach

Attention to detail and quality standards

Ability to work under pressure and manage emergency situations

Full-time position with potential for extended hours based on operational requirements

May require on-call availability for emergency situations

Site visits across multiple locations/facilities as needed

Office-based with significant time spent in technical/plant areas