Assistant Manager, Material Operations

The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically. They are also responsible for oversight of repair estimate price and timing, and the “direct from customer” repair process. The Assistant Manager provides management support, direction, and development for staff. In addition, the Assistant Manager ensures that all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Quality and service and excellence

Set goals that align with our luxury brand and meet customer expectations

Measure results through daily order reporting, production reporting, and quality monitoring

Identify obstacles/opportunities that hinder the daily success of the team

Hold the team and yourself accountable to consistently produce high-quality work

Implement and monitor process improvements

Foster a healthy and safe workplace through promoting internal wellness and safety programs

Talent Management

Provide leadership to your team by setting clear expectations and holding them accountable

Commitment to hiring top talent that can grow one or two levels

Develop our current talent by closing skill gaps to maximize staff potential through projects and stretch assignments

Effectively and appropriately manage employee performance

Collaborate with your manager to coach and develop staff; effectively delegate work

Crosstrain our department staff and facility wide to create a more flexible work environment