Assistant Manager, Material Operations

The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager.

Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically.

They are also responsible for oversight of repair estimate price and timing, and the “direct from customer” repair process.

The Assistant Manager provides management support, direction, and development for staff.

In addition, the Assistant Manager ensures that all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Quality and service and excellence

Set goals that align with our luxury brand and meet customer expectations

Measure results through daily order reporting, production reporting, and quality monitoring

Identify obstacles/opportunities that hinder the daily success of the team

Hold the team and yourself accountable to consistently produce high-quality work

Implement and monitor process improvements

Foster a healthy and safe workplace through promoting internal wellness and safety programs

Provide leadership to your team by setting clear expectations and holding them accountable

Commitment to hiring top talent that can grow one or two levels

Develop our current talent by closing skill gaps to maximize staff potential through projects and stretch assignments

Effectively and appropriately manage employee performance

Collaborate with your manager to coach and develop staff; effectively delegate work

Crosstrain our department staff and facility wide to create a more flexible work environment

Plan and forecast for your department taking into consideration historical trends

Financial acumen: understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate

Compliance: understand industry, corporate, and department regulations to manage the team appropriately

Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately

ROI analysis: understanding the cost/benefit analysis of your actions

Contingency planning: being mindful that the business is constantly changing and your role is to provide contingency plans to still attain your financial goals

Bachelor’s degree

3 years business experience with management background

Strong initiative and the ability to work without constant direction

Demonstrated ability to identify and provide resolution for areas of improvement

Excellent organizational abilities to manage and prioritize multiple tasks

Strong academic and/or business background with English language usage, grammatical, and communication skills

Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)

High ability to collaborate, build strong business relations, and influence without direct oversight

Proficiency in Tiffany & Co. computer applications (e.g.

AS400, MIPS)

working in an operations, technical, or luxury retail environment

Some familiarity with jewelry, watches, clocks, and silver products

Experience in direct customer interaction

Analytical experience preferred

The hiring range for this position ranges from $71,000 - $96,000 annually.

The rate of pay offered will be dependent upon candidates’ relevant skills and experience.