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Assistant Manager - Logistics & Customer Service
Glanbia PLC
Sānand, IND
Full-time
Senior · 5+ years experience
Onsite
INR 20000000-20000000 yearly / year
Discovered 3 weeks ago
SAPSAP B1TMS
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Role Overview
The Assistant Manager – Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia’s distribution network, managing order fulfilment from the plant to key trade customers. The role will be the primary interface between Glanbia and its trade partners on all logistics and service matters, driving Order Fill Rate, OTIF, and TAT performance while building long-term customer relationships and service excellence.
Key Skills for This Role
SAPSAP B1TMS
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Benefits Provided
- 1 Free Air-Conditioned Transportation to the Factory 2 Paid Leave 3 Tea/Coffee & Canteen Facility4 Accident Insurance 5 Provision for Bonus & Gratuity 6 Training programs for professional advancement 7 Progressive work environments conducive to personal and professional growth
Job Summary
The Assistant Manager – Logistics & Customer Service will own secondary logistics execution and customer service operations for Glanbia’s distribution network, managing order fulfilment from the plant to key trade customers. The role will be the primary interface between Glanbia and its trade partners on all logistics and service matters, driving Order Fill Rate, OTIF, and TAT performance while building long-term customer relationships and service excellence.
Responsibilities
- Own the order-to-dispatch cycle for all Glanbia India trade customers – receive purchase orders, validate against available stock in coordination with the supply planner, coordinate dispatch plans with the Plant Logistics Manager, and ensure OTIF delivery to all customers and Inter DC supplies.
- Manage secondary logistics from the Ahmedabad / Sanand DC to trade customers – plan truck requirements, coordinate with approved transporters, track shipments to proof of delivery (POD), and resolve transit exceptions.
- Serve as the primary point of contact between Glanbia and its trade customers on all logistics and service matters – manage order confirmations, dispatch notifications, delivery lead time communication, short-shipment resolutions, and escalation handling.
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