Assistant Manager - LMS Administrator

Role Overview

System Administration

• Manage program and offering creation, roster and completion uploads, assignment activation, and system cleanup activities.
• Conduct quality assurance and correct system setup issues.
• Interact with Workday, Cornerstone, UBLA, Uplimit, and other LMS systems.
• Set up virtual classrooms and resolve system inquiries through case management, Microsoft Teams, and shared mailboxes.
• Collect and validate learner and stakeholder request data.
• Resolve cases, escalate complex issues, and provide timely learner updates and solutions.
• Support testing of online training assets for functionality and user experience.

Learning Deployment and Logistics

• Organize end-to-end learning deployment services, including scheduling, virtual and face-to-face logistics, purchase-order setup, and cross-charging.
• Upload program information, manage rosters, coordinate facilitators, and handle learner inquiries.
• Coordinate facilitators, moderators, guest speakers, vendors, and contingencies.