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Assistant Manager - IT Operations

Six Flags Qiddiya City and Aquarabia
Riyadh, KSA
Full-time
Mid · 4+ years experience
Onsite
Discovered 2 weeks ago
ServiceNowPOS systems
Free

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ServiceNowPOS systems
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Key Job Responsibilities

  • Collective Responsibilities
  • Comply with Six Flags Qiddiya City’s code of conduct and ethics
  • Promote the organization’s vision, mission, values, and desired behaviors
  • Support and promote Six Flags Qiddiya City’s culture
  • Adhere to company rules and regulations
  • Perform assigned tasks to support organizational objectives
  • Share knowledge with team members and actively support their development
  • Job-Specific Responsibilities
  • Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements
  • Manage, mentor, and develop IT Operations team members to ensure high performance and accountability
  • Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure
  • Support operational environments requiring shift work, including nights, weekends, and public holidays
  • Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups
  • Support and maintain POS systems critical to park, retail, and hospitality operations
  • Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests
  • Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance
  • Coordinate hardware and software installations, upgrades, and lifecycle management
  • Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions
  • Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements
  • Maintain accurate IT documentation, including system configurations, user guides, and network diagrams
  • Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations
  • Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards
  • Prepare reports on IT performance, incidents, and system utilization for senior management decision-making

Requirements

  • Education
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Experience
  • Minimum 4 years of experience in IT Operations
  • Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred
  • Proven experience supporting operational IT environments , including shift work, night shifts, weekends, and public holidays
  • Technical Skills
  • Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration
  • Hands-on experience supporting POS systems
  • Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions
  • Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements
  • Familiarity with ITSM tools , with ServiceNow preferred
  • Leadership & Behavioral Competencies
  • Demonstrated ability to manage, mentor, and develop IT Operations team members
  • Strong problem-solving and decision-making skills
  • High sense of ownership and accountability
  • Strong communication skills with the ability to engage effectively with business stakeholders
  • Excellent organizational skills with the ability to manage multiple priorities under pressure
  • Languages
  • Fluent in English
  • Core Competencies (Proficiency Level – Advanced)
  • Self-Actualization & Fulfilment
  • Team Synergy & Development
  • Entrepreneurial Mindset & Drive
  • Business Acumen & Diligence

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