Assistant Manager - IT

Responsibilities

• Business Applications
• Support and coordinate business applications such as SAP, MES, PLM, and other plant systems.
• Work closely with business users and application partners to resolve issues and implement improvements.
• Ensure smooth operation and availability of applications to support business processes.
• Manage user access, application changes, and audit-related activities.
• IT & OT Cybersecurity
• Ensure compliance with IT and OT cybersecurity policies and guidelines.
• Coordinate cybersecurity assessments, audits, and closure of security observations.
• Monitor and support resolution of cybersecurity incidents and risks.
• Assist in securing critical manufacturing and business systems.
• Partner & Vendor Management
• Coordinate with application, infrastructure, cybersecurity, and telecom partners.
• Monitor service quality and ensure timely resolution of issues.
• Conduct regular reviews and follow up on pending action items.
• Support contract renewals, procurement, and service improvements.
• Telecom Services Management
• Manage telecom services such as mobile connectivity, internet links, leased lines, and IBS solutions.
• Coordinate with service providers to resolve connectivity issues and improve service quality.
• Ensure reliable communication services across all plant locations.
• Server & Data Center Management
• Oversee server and data center operations to ensure stable and secure services.
• Coordinate backups, patching, upgrades, and disaster recovery activities.
• Monitor infrastructure health and support capacity planning initiatives.
• Compliance & Audit Support
• Support internal and external audits, cybersecurity reviews, and compliance activities.
• Ensure adherence to IT policies, SOPs, and governance requirements.