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Assistant Manager - IT Change and Release control
Qiddiya | القدية
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
IT Change ManagementIT Release ManagementIT Service ManagementChange Advisory Board (CAB) governanceEmergency Change Advisory Board (ECAB) governanceChange and release calendars
Free
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IT Change ManagementIT Release ManagementIT Service Management
Key Skills for This Role
IT Change ManagementIT Release ManagementIT Service ManagementChange Advisory Board (CAB) governanceEmergency Change Advisory Board (ECAB) governanceChange and release calendars
Full Job Posting
Change and Release Control
- Review, assess, and validate change and release requests for risks, conflicts, dependencies, and business impact.
- Facilitate and govern CAB and ECAB meetings with clear accountability and approval outcomes.
- Maintain the Change and Release Calendar across release windows, blackout periods, and business-critical events.
- Coordinate software and infrastructure releases across DEV, SIT, UAT, and PROD environments.
- Verify testing evidence, rollback plans, risk assessments, security approvals, and business sign-off before production deployment.
- Maintain auditable change and release documentation, including approvals, release notes, implementation steps, and post-release outcomes.
- Monitor KPIs such as change success rate, emergency changes, release failure rate, and rollback frequency.
- Govern post-implementation reviews, track corrective actions, and address systemic issues.
- Support internal and external audits related to IT Change and Release Management.
- Coordinate with IT operations, development, business units, cybersecurity, QA, and third-party vendors.
- Communicate change and release status, risks, dependencies, and impacts to stakeholders and management.
- Enforce Change and Release Management policies, standards, governance frameworks, and ITIL practices.
IT Demand Management
- Oversee and coordinate the IT demand management process.
- Work with business relationship, service portfolio, service level, and other stakeholders to understand current and future IT service demand.
- Plan and implement strategies to manage and influence demand.
- Identify and resolve issues or risks that may affect service delivery.
- Align IT strategy with business strategy and long-term goals.
- Delegate authority to teams and communicate process updates.
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