Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
Implement the Store Manager’s People vision for the store and cascade to team members.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
Open and close the store in accordance with the opening and closing procedures.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
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Accountable for delegated aspects of controllable budget and labor hours
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
Change Management Leadership: Leads others through change processes and uncertainty
Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods
Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
1 year people management experience
1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Education: High school diploma, GED, or equivalent
Education: Bachelor’s degree or equivalent
Experience: 1 year retail or sales specific management experience
Experience: 1 year recruiting, hiring, or training employees
Work occurs in an environment with bright lights and loud music
Work is accomplished as part of a team and also independently
Work may involve managing conflict or mediating problems between others or deescalating guest issues
Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
