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Assistant Manager Front Office
AccorHotel
Sydney, AUS
Full-time
Onsite
Discovered 1 weeks ago
Front-office operationsLuxury hospitalityOpera CloudMicrosoft OfficeReporting proceduresGuest complaint resolution
Free
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Front-office operationsLuxury hospitalityOpera Cloud
Role Overview
The Assistant Manager, Front Office, provides operational leadership throughout each shift.
The role supports guest experience, team performance, workplace safety, and compliant hotel operations.
Key Skills for This Role
Front-office operationsLuxury hospitalityOpera CloudMicrosoft OfficeReporting proceduresGuest complaint resolution
Full Job Posting
Position Overview
The Assistant Manager, Front Office, provides operational leadership throughout each shift.
The role supports guest experience, team performance, workplace safety, and compliant hotel operations.
Responsibilities
- Oversee daily Front Office operations and provide engaging guest service.
- Assist guests with hotel facilities and resolve complaints or requests.
- Supervise, motivate, train, and coach Front Office team members.
- Support upselling, loyalty-program enrollment, and hotel performance metrics.
- Conduct audits, performance evaluations, and daily coaching.
- Schedule shifts and ensure adequate coverage during peak periods.
- Communicate operational information through logs, emails, and meetings.
- Maintain public areas and compliance with hotel policies, safety, and security regulations.
Requirements
- Demonstrated luxury hospitality experience.
- Effective communication across frontline and senior leadership levels.
- Ability to lead hotel operations with calm confidence.
- Proficiency in Opera Cloud, Microsoft Office, and reporting procedures.
- Current New South Wales RSA and First Aid certifications.
- Full availability for a 24/7 rotating roster.
- Full, unrestricted Australian working rights.
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