Assistant Manager - Front Office (Russian Speaker)

About Hyatt Centric Jumeirah Dubai

Role Overview

Key Responsibilities

• Assist with daily Front Office operations and seamless guest service.
• Handle guest complaints, inquiries, and service recovery professionally and promptly.
• Coordinate VIP, long-stay, and special-request guest arrangements.
• Monitor arrivals, departures, room allocations, inventory, and overbooking situations.
• Inspect rooms and Front Office areas and ensure special-request rooms are prepared.
• Control room keys, guest records, and data accuracy.
• Support revenue through upselling, yield management, and inventory control.
• Support forecasting, budgeting, and departmental cost control.
• Coordinate operations with Housekeeping, Reservations, Engineering, and other departments.
• Conduct briefings and support communication within the team.
• Supervise, coach, train, and develop Front Office colleagues.
• Support recruitment, onboarding, scheduling, performance management, compliance, audits, and Manager on Duty coverage.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, or a related field.
• At least three years of hotel Front Office experience, including one year in a supervisory or Assistant Manager role.
• Fluency in Russian and English is required.
• Strong knowledge of Front Office operations, guest relations, room inventory management, and hotel procedures.
• Opera PMS or similar property management system experience is preferred.
• Strong leadership, communication, guest service, problem-solving, conflict-resolution, and organizational skills.
• Understanding of revenue management, upselling, financial controls, safety, security, and quality assurance standards.
• Flexibility to work shifts, weekends, and public holidays.
• Previous international hotel brand experience is an advantage.