oracle
Assistant Manager Front Desk
Hilton
Jaipur, IND
Full-time
Manager
Onsite
Discovered 5 days ago
Free
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As an Assistant Manager Front Desk, you’re not just overseeing daily hotel operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Responsibilities
- Here’s what you’ll do during a typical day:
- Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
- Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
- Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
- Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
- Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
- Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.
- Here’s what you’ll do during a typical day: - Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience. - Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations. - Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities. - Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency. - Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols. - Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
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