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Assistant Manager - Ecom
Unilever
Kolkata, IND
Full-time
Manager · 3–5 years experience
Discovered Yesterday
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Business Title: Assistant Manager - Ecom Location: Shani DC Kolkata
About the Role: As a Assistant Manager Ecom, you will lead and execute innovative supply chain solutions tailored for our key customers, with a strong focus on customer centricity, operational excellence, and value creation.
You will closely collaborate with Sales, Branch SCM teams, D&SP, Logistics, and KAMs, Customer SC team, to deliver best in class service, maximize on shelf availability, and drive strategic customer programs.
Customer Management & Collaboration
- Lead end to end supply chain engagement with OT customers.
- Build and enhance customer relationships; serve as the primary point of contact for SC interactions.
- Drive joint value creation projects with customers (availability, replenishment models, automation, digital tools), JBP & Regional connects.
- Influence customers and internal stakeholders without authority; demonstrate strong negotiation capabilities & Issue resolving. Operational Excellence & Efficiency- CRFR Monitoring
- Ensure high performance on Customer Order Fulfilment (CRFR), OSA/OLA, freshness, and service KPIs.
- Lead customer roadmaps, operational reviews (daily/weekly/monthly), and JBP operational execution.
- Understand and optimize the Unilever–Customer supply chain ecosystem, including Nano DC, DC Inventory, forecasting, stock cover, CRFR, and order to delivery cycles.
- Drive operational efficiency through data analytics, insights, and structured problem solving.
- PODs/ePODs Management along with reco closure in N-1 Month with CD Finance. Cross functional Leadership
- Work closely with Branch SCM, D&SP (HO), CSC, Finance, Sales teams, and logistics partners.
- Lead Regional connects & cross functional initiatives to improve customer centric execution.
- Anchor Branch OT Lead and support eCommerce & modern trade fulfilment capability building. Technology, Digitalization & Sustainability
- Drive digital integration with customers – EDI, API automated data exchange with courier.
- Support sustainability initiatives such as waste reduction, e vehicle deployment, direct invoicing, and CSP optimization.
- Contribute to global/customer centricity networks and benchmarking against other FMCGs. Qualifications & Experience
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