Assistant Manager Customer Experience - Central Delhi

● Deliver Budgeted Profit through Price Increase

● Achieve Residential on time Renewal to 50% and Commercial Renewals to 80% ● Lead/Enquiry conversion

● Upselling revenue

● Customer retention

Competencies (Skills essential to the role):

Coach & Develop

● As a part of the Talent process rollout, identify the successors and work with them to get to the next level. Create high-level transparency and visibility with clear timelines Deliver Results

● The current challenge is on the discipline in the renewal process in many branches. Would set up the process discipline working closely with the branches which would support in the improvement of renewals

Leadership

● Implementing Customer Care structure and making the team accountable, working with the branches to enhance the Ontime renewals and also achieve the desired Price increase by which the required support of Revenue growth is achieved.

Managing Self

● Manages self to remain calm, focused and optimistic. Invests time in self-development. Shows resilience in tough situations

Work with Others

● Work with the regional managers and support functions to ensure that we have a clear understanding of the renewal process which supports business in Customer retention / improved profitability and set the systems and process to support the enhancement of renewal performance across all the branches

Educational Qualification / Other Requirement:

● Minimum Graduate (MBA/Related Post Graduation will have an added advantage)

● Min experience of 4-6 years in related field

● Good Knowledge of Excel / Analytical skills

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.