Assistant Manager

The Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed.

To achieve success as an Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory.

Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.

Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.

Resilience . Ability to remain calm and navigate through high stress situations.

Overseeing store staff and properly delegating responsibilities.

Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.

Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.

Each day as an Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next, you will likely spend some time reviewing inventory levels, making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers, answering questions, and helping address any concerns they may have. You may also need oversee training a new staff member.