Assistant Manager-Back-End / Blended / Customer Service-Email + Chat + Voice
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About the Role
Service delivery by the team within the agreed SLA frameworks Ensure adherence to Standard Operating Principles Team attrition and other metrics to meet/exceed targets On-time and accurate reporting and sharing of process health Execution of business transformation activities within the team Process improvements, new business projects and other initiatives
Full Job Posting
Responsibilities
- Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies.
Qualifications
- Bachelor Degree in relevant field with 2 - 4 years of relevant experience
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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