Assistant Manager-Back-End / Blended / Customer Service-Email + Chat + Voice
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About the Role
We are seeking a motivated and experienced Process Trainer to design, deliver, and manage training programs that ensure employees understand and adhere to company processes, policies, and workflows. Additionally support in enhancing communication skills of the employees. The ideal candidate will play a key role in enhancing employee efficiency, consistency, and compliance across the organization.
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Responsibilities
- Key Responsibilities:
- Develop Training Materials: Create manuals, presentations, and other instructional content tailored to company processes and procedures.
- Conduct Training Sessions: Facilitate engaging training sessions, workshops, and hands-on activities for new hires and existing employees.
- Evaluate Employee Performance: Assess trainee understanding and retention through tests, assessments, or practical demonstrations.
- Monitor Process Adherence: Observe employee adherence to processes and identify areas requiring further training or reinforcement.
- Update and Optimize Training Content: Regularly revise training materials to align with updated company policies and industry standards.
- Support Process Improvements: Work with process owners to identify inefficiencies and provide insights into improving workflows.
- Generate Reports: Document training outcomes, track individual performance, and provide actionable insights to management.
- Mentor Employees: Offer one-on-one coaching and support to employees struggling with process adoption.
- Key Responsibilities: Develop Training Materials: Create manuals, presentations, and other instructional content tailored to company processes and procedures. Conduct Training Sessions: Facilitate engaging training sessions, workshops, and hands-on activities for new hires and existing employees. Evaluate Employee Performance: Assess trainee understanding and retention through tests, assessments, or practical demonstrations. Monitor Process Adherence: Observe employee adherence to processes and identify areas requiring further training or reinforcement. Update and Optimize Training Content: Regularly revise training materials to align with updated company policies and industry standards. Support Process Improvements: Work with process owners to identify inefficiencies and provide insights into improving workflows. Generate Reports: Document training outcomes, track individual performance, and provide actionable insights to management. Mentor Employees: Offer one-on-one coaching and support to employees struggling with process adoption.
Qualifications
- Bachelor’s degree in business, training, or a related field (or equivalent experience).
- Proven experience as a trainer for more than 2 years, preferably in process-oriented roles. Knowledge of voice & accent & communication skills will be an added advantage.
- Excellent communication and presentation skills.
- Strong understanding of process documentation and workflow management.
- Proficiency with training tools and software.
- Bachelor’s degree in business, training, or a related field (or equivalent experience). Proven experience as a trainer for more than 2 years, preferably in process-oriented roles. Knowledge of voice & accent & communication skills will be an added advantage. Excellent communication and presentation skills. Strong understanding of process documentation and workflow management. Proficiency with training tools and software.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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