Assistant Housekeeping Manager

Description

Key Responsibilities

• Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department to ensure efficient service delivery.
• Supervise room attendants, public area attendants, laundry, and housekeeping supervisors to maintain cleanliness and quality standards.
• Inspect guest rooms, corridors, public areas, and back-of-house facilities to ensure compliance with IHG brand standards.
• Monitor room status and coordinate closely with Front Office to ensure timely room availability for arrivals and departures.
• Support the planning of daily work assignments and staffing schedules based on hotel occupancy and operational requirements.
• Assist in training, coaching, and developing housekeeping colleagues to improve productivity, service quality, and adherence to standard operating procedures.
• Monitor housekeeping supplies, linens, uniforms, and guest amenities, ensuring adequate stock levels while minimizing waste and controlling costs.
• Coordinate with Engineering to ensure maintenance issues are reported and resolved promptly.
• Ensure proper handling of Lost & Found items in accordance with hotel policies and maintain accurate documentation.
• Assist in monitoring departmental expenses and support cost-control initiatives without compromising service quality.
• Ensure compliance with health, safety, hygiene, and fire safety regulations throughout all housekeeping operations.
• Support investigations and follow-up on guest complaints, implementing service recovery actions where necessary.
• Prepare operational reports, room inspection records, and productivity reports as required.
• Act on behalf of the Housekeeping Manager during their absence to ensure continuity of operations.
• Perform any other duties assigned by the Housekeeping Manager.

Requirements

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 3–5 years of Housekeeping experience, including at least 1–2 years in a supervisory position, preferably within a 4- or 5-star hotel.
• Strong knowledge of housekeeping operations, cleaning standards, and quality inspection procedures.
• Good leadership, communication, and team management skills.
• Strong organizational and time-management abilities.
• Knowledge of housekeeping inventory control and cost management.
• Ability to work under pressure in a fast-paced environment.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office and hotel management systems is preferred.