Assistant Housekeeping Manager (Element West Bay Doha)

Position Summary

Core Duties

• Assist with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow safety, security, loss prevention, and OSHA policies and procedures and report hazards, accidents, injuries, and maintenance problems.
• Welcome guests, address service needs, communicate professionally, maintain working relationships, and protect confidential information.
• Maintain professional appearance and comply with quality expectations and service standards.
• Move and handle objects and equipment, operate housekeeping carts, and stand, walk, kneel, bend, twist, reach, and manipulate objects throughout the work shift.
• Use computers or point-of-sale systems and verify work-related information.

Managing Housekeeping Operations and Budgets

• Keep knowledge of OSHA regulations current and oversee lost and found procedures.
• Prepare housekeeping work assignments using room-cleaning and prospective checkout lists.
• Inventory stock and ensure employees have adequate supplies, equipment, and uniforms.
• Communicate guest-room status to the Front Desk in a timely and efficient manner.
• Coordinate with Engineering on guest-room maintenance needs.
• Assist with inspections of guestrooms and public spaces.
• Manage linen inventory and guest supplies and assist with ordering supplies.
• Supervise housekeeping and related areas when the Director of Services or Housekeeping Manager is absent.
• Observe employee service behaviors, provide feedback, and improve service performance.

Customer Service

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Assist with reviewing comment cards and guest satisfaction results with employees.
• Set a positive example for guest relations.

Preferred Qualifications

• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.

Physical and Work Requirements

• The role requires lifting up to 55 pounds without assistance and heavier objects with assistance.
• The role requires pushing and pulling loaded housekeeping carts over sloping and uneven surfaces and maintaining activity across an entire work shift.