Assistant Housekeeping Manager

Job Summary

Education and Experience

• High school diploma or GED plus two years of housekeeping or related professional experience.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Housekeeping Operations and Budgets

• Maintain current knowledge and understanding of OSHA regulations.
• Oversee lost-and-found procedures and prepare work assignments from room-cleaning and checkout lists.
• Inventory stock, linen, and guest supplies and assist with ordering.
• Communicate guestroom status to the Front Desk and coordinate maintenance needs with Engineering.
• Ensure employees have proper supplies, equipment, and uniforms.
• Supervise shifts, inspections, staffing, policies, standards, and procedures, including coverage during management absences.

Guest Service

• Handle guest problems and complaints, seeking supervisory assistance when necessary.
• Review comment cards and guest-satisfaction results with employees.
• Empower employees to provide excellent customer service within established guidelines.

Human Resources Activities

• Support training initiatives and participate in employee accident investigations when needed.
• Communicate performance expectations, coach employees, and provide service-performance feedback.
• Manage payroll administration and staffing levels.
• Participate in interviewing, hiring, progressive discipline, and performance appraisal processes.
• Use the Labor Management System to schedule according to business demand and track employee time and attendance.

Schedule and Workplace

• The position is scheduled as full time.
• The role is based at West Bay, Doha, Qatar, and is not remote.
• The position supports physical hotel housekeeping and public-space operations.