Assistant Guest Relations Manager
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Key skills for this role
About the Role
Marriott International seeks an Assistant Guest Relations Manager to respond to guest inquiries, manage reservations, and coordinate special services. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Respond to guest questions and follow up to ensure satisfaction
- Take and confirm reservations and cancellations
- Provide information on property amenities, services, and local attractions
- Arrange special services such as spa, transportation, and dining
- Collaborate with management to improve department performance
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Respond to guest questions and follow up to ensure requests are met.
- Take and confirm reservations and cancellations.
- Supply guests with information on property amenities, services, and local areas.
- Respond to guest requests for special arrangements or services.
- Contact appropriate individuals or departments to resolve guest requests.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Equal Opportunity
- Marriott International is an equal opportunity employer.
- We foster an environment where unique backgrounds are valued.
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