Assistant General Manager, Carbone

About the role

Key Duties and Responsibilities

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews.
• Implement and maintain guest service standards and/or brand specifications and grows business within the restaurant.
• Handle guest complaints/comments, and using them for making improvements.
• Maintain all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Drive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordingly.
• Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations.
• Complete quarterly menu engineering by following the SOP and using the “Menu Engineering Tool”.
• Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives.