naukri
Assistant Front Office Manager
Marriott International
Jeddah, KSA
Manager
Onsite
1 weeks ago
Front Office ManagementCustomer ServiceLeadershipCommunicationProblem SolvingTeam Management
Free
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Front Office ManagementCustomer ServiceLeadership
About the Role
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchbo.
Key Skills for This Role
Front Office ManagementCustomer ServiceLeadershipCommunicationProblem SolvingTeam Management
Responsibilities
- Assist Front Office Manager in administering front office functions and supervising staff
- Manage day to day operations ensuring quality and customer satisfaction
- Handle guest complaints and resolve grievances
- Implement customer recognition/service programs
- Monitor adherence to credit policies to reduce bad debts
- Communicate critical information to front office staff
Requirements
- Experience in front office or guest services management
- Strong interpersonal and communication skills
- Ability to lead and supervise a team
- Knowledge of front office policies and procedures
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
- Ensures guest and employee satisfaction and maximizes financial performance.
Core Work Activities
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Supervise and manage employees; understand employee positions to perform duties in their absence.
- Manage day to day operations ensuring quality and meeting customer expectations.
- Develop specific goals and plans to prioritize and accomplish work.
- Handle complaints, settle disputes, and resolve grievances.
- Collaborate with Front Office Manager to improve departmental service.
- Communicate clear and consistent message regarding Front Office goals.
- Participate in development and implementation of corrective action plans.
- Emphasize guest satisfaction during departmental meetings.
- Provide services above and beyond for customer satisfaction.
- Empower employees to provide excellent customer service.
- Interact with customers regularly to obtain feedback.
Additional Responsibilities
- Provide information to supervisors and co workers by telephone, email, or in person.
- Analyze information and evaluate results to solve problems.
- Inform and update executives, peers, and subordinates in a timely manner.
- Function in place of Front Office Manager in his/her absence.
- Communicate critical information from pre and post convention meetings to Front Office staff.
- Participate in department meetings.
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