Assistant Front Office Manager
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Key skills for this role
About the Role
Marriott International is seeking an Assistant Front Office Manager to oversee guest check-ins, billing, and team training. The role involves ensuring exceptional guest service, maintaining safety standards, and supporting front office operations.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity and payment
- Set up accurate guest accounts and ensure rates match market codes
- Complete cashier and closing reports
- Assist management in training, evaluating, and coaching employees
- Maintain positive working relationships and support team goals
Requirements
- Experience in front office or hospitality management
- Strong communication and interpersonal skills
- Ability to train and coach employees
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
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