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Assistant Front Office Manager

Marriott International
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Front office operationsGuest check-in and check-outGuest servicePayment processingCashiering and reconciliationPOS systems
Free

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Front office operationsGuest check-in and check-outGuest service
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Position Summary

Process guest check-ins, payments, room assignments, billing, reports, and front-office service requests.

Assist management with employee training, evaluation, counseling, motivation, and coaching.

Support quality, safety, confidentiality, guest service, and company policy standards.

Guest and Front Office Operations

  • Verify guest identity and payment, assign rooms, issue keys, set up accounts, and enter rewards information.
  • Verify rates, document exceptions, secure payments, adjust billing, and process payment-related transactions.
  • Compile daily reports and logs, complete cashier and closing reports, balance receipts, and secure the bank.
  • Provide directions and property information, accommodate requests, and follow up to ensure needs are met.
  • Use computers and POS systems to enter and locate information.

Team and Safety Support

  • Support employee training, evaluation, counseling, motivation, and coaching as a role model and first point of contact.
  • Build positive working relationships and respond appropriately to employee concerns.
  • Report accidents, injuries, unsafe work conditions, guest theft reports, and other issues to the appropriate teams.
  • Maintain professional appearance, confidentiality, company asset protection, and safety standards.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent is preferred.
  • At least 1 year of related work experience is preferred.
  • At least 1 year of supervisory experience is preferred.
  • No license or certification is specified beyond required safety training and certifications.

Schedule and Workplace

  • The position is full time and based at the hotel property in Abu Dhabi.
  • The role requires extended periods of standing, sitting, or walking and moving objects weighing up to 10 pounds.

About Marriott Hotels

Marriott Hotels focuses on thoughtful hospitality, guest service, innovation, and comfortable stays around the world.

JW Marriott is part of Marriott International's luxury portfolio and emphasizes associate development, recognition, community, and wellbeing.

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