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Assistant Front Office Manager

Marriott International
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Front office operationsGuest check-in and check-outPayment processingBilling and account managementCashiering and reconciliationDaily reporting
Free

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Front office operationsGuest check-in and check-outPayment processing
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Position Summary

The Assistant Front Office Manager handles guest arrival transactions, accounts, payments, reports, requests, and property information.

The role supports employee training and coaching and helps maintain guest-service, safety, quality, and company standards.

Front Office Operations

  • Process check-ins, verify guest identity and payment, assign rooms, and issue or activate room keys.
  • Set up guest accounts, enter rewards information, verify rates, document exceptions, and adjust billing.
  • Process payments, vouchers, paid-outs, and charges and obtain manual authorizations.
  • Compile daily reports, logs, and contingency lists and complete cashier and closing reports.
  • Balance and drop receipts and count and secure the bank at the beginning and end of shifts.
  • Provide directions and property information, accommodate guest requests, and follow up on service completion.
  • Notify Loss Prevention or Security of guest reports of theft.

Team and Service Support

  • Assist management with training, evaluating, counseling, motivating, and coaching employees.
  • Support team goals, maintain positive working relationships, and respond appropriately to employee concerns.
  • Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express appreciation.
  • Follow safety procedures, report accidents or unsafe conditions, maintain confidentiality, and protect company assets.
  • Use clear professional language, answer telephones appropriately, and ensure quality standards are followed.
  • Use computers and POS systems and perform other reasonable duties as requested.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • At least one year of related work experience is preferred.
  • At least one year of supervisory experience is preferred.
  • No license or certification is required.

Schedule and Work Location

  • The position is full time.
  • The role is located on Sheikh Rashid Bin Saeed Street in Abu Dhabi, United Arab Emirates.
  • The position is not remote.

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