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Assistant Front Desk Manager
Marriott International
Maharashtra, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Front desk operationsGuest servicesTeam leadershipEmployee coaching and trainingCustomer serviceComplaint and conflict resolution
Free
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Front desk operationsGuest servicesTeam leadership
Role Overview
This is an entry-level management position responsible for leading and assisting with daily front office shift requirements.
The role supports guest and employee satisfaction, operating budget objectives, and financial and administrative responsibilities.
Key Skills for This Role
Front desk operationsGuest servicesTeam leadershipEmployee coaching and trainingCustomer serviceComplaint and conflict resolution
Full Job Posting
Job Summary
This is an entry-level management position responsible for leading and assisting with daily front office shift requirements.
The role supports guest and employee satisfaction, operating budget objectives, and financial and administrative responsibilities.
Front Desk Team Management
- Support day-to-day operations across Bell/Door Staff, Switchboard, Guest Services, and Front Desk areas.
- Guide daily front desk shifts and perform employee duties when necessary.
- Coach, counsel, encourage, and communicate performance expectations to employees.
- Support staffing levels and front office operations when front office management is absent.
Guest Service and Goals
- Monitor service quality and progress toward guest service, front desk, operational, and financial goals.
- Handle complaints, disputes, grievances, and conflicts.
- Provide exceptional service, gather guest feedback, and support employee coaching on guest needs.
Revenue and Policy Support
- Train staff on credit policies and procedures to reduce bad debts and rebates.
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