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Key skills for this role
Act as the primary point of contact for the BPO provider for AR and AP activities
Monitor performance against SLAs/KPIs and ensure timely issue escalation and resolution
Ensure the BPO team operates within defined governance frameworks, including adherence to approval workflows and DOA requirements
Oversee invoicing, cash application, collections, invoice processing, and payment execution performed by WNS
Monitor aged receivables/payables, drive collections, and address backlogs or delays
Support resolution of customer disputes and vendor escalations
Partner with Sales and Group Credit Manager on credit risk, credit limits, and credit holds
Ensure integrity and reconciliation of AR/AP subledger to the GL and compliance with PO matching and approval processes
Oversee invoice processing, coding, and payment execution performed by WNS
Oversee month end activities performed by WNS and support timely and accurate month-end close
Support internal and external audits
Review and maintain SOPs to ensure controls (including DOA) are embedded in all processes
Act as liaison between internal stakeholders and WNS and manage escalated customer and vendor relationships
5+ years of experience in AR/AP or accounting operations
Strong knowledge of AR/AP processes, controls, and reconciliations
Strong communication, time management, and problem-solving skills
Experience managing outsourced/shared services or BPO relationships preferred
Experience with ERP systems (e.g., D365, SAP, Oracle, AX)
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Provides flow control and instrumentation solutions.
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