Assistant Facility Manager - Soft Services

Monitor cafeteria and pantry services to ensure hygiene, food quality, service standards, and availability.

Coordinate with food vendors on menu, service quality, employee feedback, and operational issues.

Ensure compliance with food safety and hygiene requirements.

Conduct regular inspections and maintain records of observations and corrective actions.

Ensure proper segregation, collection, storage, and disposal of different waste streams.

Monitor housekeeping waste handling and vendor compliance.

Support sustainability initiatives such as waste reduction, recycling, and resource conservation.

Maintain required documentation and records for waste management activities.

Monitor pest-control activities and ensure scheduled treatments are completed.

Maintain pest-control records and close observations within agreed timelines.

Coordinate landscaping services and ensure required standards are maintained in external/common areas.

Ensure soft-service operations comply with company policies, EHS requirements, statutory regulations, and site procedures.

Participate in internal/external audits and inspections.

Track and close audit observations within agreed timelines.

Ensure vendor employees follow PPE, safety, access-control, and workplace requirements.

Report incidents, unsafe conditions, and service-related risks promptly.

Supervise and coordinate FM soft-services staff and vendor teams.

Ensure adequate manpower deployment as per approved staffing levels.

Conduct daily briefings, toolbox talks, and service reviews.

Identify training requirements and support capability development.

Monitor discipline, attendance, grooming, and conduct of service personnel.

Prepare daily/weekly/monthly operational reports.

Maintain checklists, inspection reports, attendance records, SLA/KPI reports, and compliance documentation.

Track complaints, corrective actions, and service improvement initiatives.

Support preparation of management dashboards and periodic performance reviews.

Monitor soft-service operational expenses against approved budgets.

Support procurement of consumables, services, and operational requirements.

Validate vendor invoices against manpower deployment, service delivery, and contractual terms.

Identify opportunities for cost optimization without compromising service quality.

Housekeeping service quality and audit scores

SLA/KPI compliance

Employee satisfaction and complaint closure

Vendor performance and manpower compliance

Hygiene and sanitation standards

Cafeteria/pantry service quality

Audit and statutory compliance

Timely closure of observations

Budget adherence and cost optimization

Incident and safety performance

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.