Assistant Driver Manager

Join Arriva and Lead the Future of Bus Operations

At Arriva, we know great service starts with great people. We are looking for a passionate and people-focused Assistant Driver Manager to lead, support, and develop our team of professional bus drivers while delivering safe, reliable, and exceptional customer service to the communities we serve.

This is an exciting opportunity for an experienced transport leader who thrives in a fast-paced operational environment and enjoys building high-performing teams. As an Assistant Driver Manager, you will play a vital role in shaping driver performance, promoting a positive depot culture, and ensuring our passengers receive the best possible journey experience every day.

What You’ll Be Doing As an Assistant Driver Manager, you will take ownership of driver engagement, operational performance, and service delivery across the depot.

Your responsibilities will include: • Leading, motivating, and developing a team of bus drivers to achieve high standards of safety, reliability, and customer service. • Creating a positive and supportive working environment where drivers feel valued, respected, and empowered to succeed. • Conducting regular one-to-one meetings, performance reviews, coaching sessions, and return-to-work interviews. • Supporting driver development through training, mentoring, and continuous improvement initiatives. • Managing driver attendance, performance, conduct, and wellbeing in line with company policies and procedures. • Ensuring compliance with all relevant transport legislation, including tachograph regulations, driver hours, and working time directives. • Overseeing driver rotas, shift allocation, and holiday planning to maintain operational efficiency and service reliability. • Investigating incidents, customer complaints, and operational issues while implementing effective resolutions and corrective actions. • Monitoring KPIs including punctuality, safety performance, fuel efficiency, and customer feedback to drive continuous improvement. • Working closely with engineering, operations, and customer service teams to ensure seamless day-to-day depot performance. • Championing a strong health and safety culture across all areas of the operation.

What We’re Looking For We’re seeking a confident and approachable leader who can inspire teams and deliver results through strong people management and operational excellence.