Assistant Butler Desk Service Manager
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Key skills for this role
About the Role
Marriott International is hiring an Assistant Butler Desk Service Manager at St. Regis Hotels & Resorts to handle guest calls, requests, and billing while assisting management with training and scheduling.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department to resolve guest call, request, or problem.
- Follow up and ensure that any outstanding requests are resolved.
- Verify and adjust billing.
- Operate telephone switchboard station.
- Assist management in training, scheduling, evaluating, motivating and coaching employees.
- Log guest requests, incidents, adjustments and comment cards into computer.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Full Job Posting
Position Summary
- Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. O
Additional Responsibilities
- Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals.
- Ensure adherence to quality standards.
- Enter and locate information using computers/ POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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