Assistant Branch Manager

SKILLS

• Ability to support, coach, motivate, and develop Team Members while contributing to engagement, retention, recruitment, selection, and performance management.
• Working-manager mindset with the ability to lead the branch while supporting customer transactions, lending/credit application processes, cash handling and operational coverage when needed.
• Sales-driven and customer-focused approach with the ability to identify customer needs, recommend appropriate products and services, support cross-selling, and contribute to branch sales performance.
• Commitment to customer service excellence, including the ability to build rapport, answer questions, resolve concerns, and support a positive customer experience.
• Strong problem-solving skills with the ability to assess customer, employee, and operational concerns and support practical solutions in a timely and professional manner.
• Ability to help organize and support daily branch operations, including staffing coverage, customer experience, sales performance, cash control, collections, compliance, and expense awareness.
• Excellent organizational, time management, prioritization, and multitasking skills with the ability to perform effectively under pressure in a fast-paced environment.
• Ability to support collection activities, negotiate payment arrangements within authorized guidelines, and reinforce collection expectations with Team Members.
• Proficient with Microsoft Office software (Excel, Word, and Outlook)
• Strong communication and interpersonal skills, with proficiency in reading, writing and speaking English.
• Money Mart is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.
• Please Note: Candidates with a current First Aid and CPR certification will be considered an asset.
• About Money Mart – Our Commitment to Responsible Innovation
• At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
• This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.
• We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
• Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.