Area Support Manager

· Consistently raise awareness of health and safety and contribute to the management of safe working practices. Ensure First aid and Fire marshal compliance.

· Be an ambassador of IN ‘n’ OUT Autocentres Ltd adhering to and where necessary explaining all relevant policies and procedures to new employees and ensuring all existing colleagues maintain standards set.

· Ensure centres follow company processes, operational standards, and service delivery requirements.

· Maintain full compliance with automotive industry standards and legal requirements.

· Ensure regular site audits are conducted to ensure compliance with relevant areas of the business and follow up on audit actions and ensure support is provided to centres in achieving corrective measures.

· Ensure vehicle and equipment compliance, maintenance schedules, and safety procedures are up to date.

· Ensure centres adhere to HR and company policies.

· Ensure the necessary internal training for all employees in every job function, ensuring total quality management is achieved. Where necessary train Centre Principals via Centre Training and Development Manager.

· Ensure that employees do not work on any product, or service that they have not been assessed as competent in or trained to carry out.

· Manage, develop and support Centre Principals with the introduction of new products and services (e.g. Car Care packages).

· Protect internal and external centre presentation, ensuring overall cleanliness and colleague brand representation (uniform).

· Support Centre Managers with day-to-day operational challenges to maintain smooth running of centres.

· Ensure centres consistently deliver brand standards and a market-leading customer experience.

· Support succession planning, recruitment, and retention activities.

· Identify operational issues early and escalate or resolve as appropriate.

· Support centres in resolving customer escalations when needed.

· Assist HR, where required, with any necessary investigatory meetings/disciplinary hearings.

· The identification, reporting and management through to closure of facility actions, namely general property issues and ensuring they adhere to requirements.

· Act as either a Centre Principal, or Assistant Manager in Centre’s when required.

· Assist with recommending and the sourcing of necessary training for employee development and business needs. Including ATA & MOT courses.

· Carry out regular review / appraisal meetings with Centre Managers.

· Support and motivate Centre Principals and Centre Training and Development Manager.

· Champion a high-performance culture focused on customer service, productivity, and quality.

· Demonstrate flexibility with working hours (including working on Saturdays) and be willing to work at multiple locations, and overnight stays were required.

· Maintain a professional appearance, wearing smart business attire.

· Carry out any other necessary administrative or ad hoc requirements to support smooth running of the business.

· Undertake any other reasonable duties as requested by your line manager to meet business needs.