Area Supervisor

Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Treats all Customers, Associates, and other leaders with respect.

Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Represents and supports the Company brand at all times.

Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.

Keeps all areas of the Store clean, well-maintained, and merchandised to standard.

Responsible for daily trash removal.

Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

Responsible for receiving merchandise truck when needed.

Processes all merchandise with a sense of urgency.

Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).

Responsible for cleanliness and organization of all Stockrooms.

Helps deliver and place merchandise on sales floor when all merchandise is processed.

Responsible for ensuring any back-stock is secured and processed to Company policy.

Responsible for merchandising of department including the back stock.

Responsible for the reduction of loss due to damage.

Ensures compliance to the monthly presentation guidelines in assigned area.

Responsible for floor moves and signing including promotional signing as needed.

Responsible for re-wraps as needed.

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.

Ensures Public View Monitor (PVM) system is maintained properly.

Conducts "Code 50" package inspections.

Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.

Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time

Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.

Controls Retail Associates' break schedule for backups, lunches and breaks.

Ensures all equipment is working properly.

Maintains proper supplies and recovery for the Front End area.

Ensures go backs are expedited, properly scanned, security tagged and ticketed.

Teaches all Associates the "Scan and Bag" best practice.

Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Responsible for the maintenance and cleanliness of the Fitting Rooms.

Ensures all Fitting Room garment tags are audited and accounted for to Company policy.

Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Ensures Cash pulls and bank deposits are conducted to Company policy.

Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Other duties as assigned by Store Manager.

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Builds Talent

Collaborates

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Excellent verbal communication skills.

Fluency in English.

Prior Customer Service and supervisory experience preferred.

Familiarity with point-of-sale equipment and applications.

Ability to perform basic mathematical calculations commonly used in retail environments.

Ability to work evenings and weekends.