Area Engineering Manager (Fire and Security)

Lead, support, and develop a team of field engineers across the region

Carry out regular 1-2-1s, performance reviews, and ongoing coaching

Support recruitment, onboarding, and technical training of new engineers

Provide hands-on technical guidance and mentorship in the field

Manage engineer availability and support on-call rota planning

Oversee daily engineering operations and workload allocation

Ensure all jobs are completed within SLA and service expectations

Manage escalations, urgent callouts, and complex technical issues

Attend customer sites where required to support engineers or resolve issues

Ensure accurate and timely job updates within internal systems (CASH)

Drive and improve area performance across key operational metrics:

Engineer productivity and revenue delivery

First time fix rates and technical quality of repairs

Effective utilisation and scheduling of engineers

Reduction of open calls, backlog, and overdue work

Identify underperformance and implement improvement plans