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Area Director
Avari Management
Panama City Beach, KSA
Full Time
Director
Hybrid
4 weeks ago
Property ManagementOperations ManagementTeam LeadershipData AnalysisCustomer ServiceBudget Management
Free
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Property ManagementOperations ManagementTeam Leadership
About the Role
Avari Management seeks an Area Director to lead multiple Pods within a region, overseeing property management, field operations, maintenance, and housekeeping. The role involves driving performance metrics, managing teams, resolving escalations, and ensuring service standards.
Key Skills for This Role
Property ManagementOperations ManagementTeam LeadershipData AnalysisCustomer ServiceBudget Management
Responsibilities
- Lead and develop all leaders and teams within assigned POD(s), including Property Managers, Associate Property Managers, Field Operations Support, Maintenance, Housekeeping Support, and shared Logistics functions.
- Set clear expectations for performance, accountability, and collaboration across service and support roles.
- Build strong leadership benches through coaching, regular 1:1s, performance reviews, and development planning.
- Own POD level performance across key operational and service metrics, including guest satisfaction, owner satisfaction, turn readiness, work order resolution time, inspection quality, and cost efficiency.
- Review dashboards and reports regularly to identify trends, gaps, and improvement opportunities.
- Drive action plans with PMs, Logistics, and Support leaders to improve execution and consistency.
- Serve as the senior escalation point for complex guest, owner, and operational issues.
- Partner closely with the Regional Director on high risk situations, systemic issues, staffing challenges, and cross market resource needs.
- Lead root cause analysis and corrective action for recurring failures, service breakdowns, or operational bottlenecks.
- Work in close partnership with Logistics Directors, Coordinators, and shared service teams to ensure POD needs are prioritized.
- Ensure strong coordination between POD leadership and central functions (Guest Experience, Revenue, Onboarding, HR, Finance, Procurement, Technology).
- Maintain senior level relationships with key homeowners and HOA partners as needed.
Requirements
- 5+ years of leadership experience in hospitality, property management, field operations, or a similar multi site service environment.
- Proven experience leading managers and cross functional teams.
- Strong operational and analytical mindset with the ability to use data to drive decisions and improvements.
- Strong comfort working in PMS and CRM systems.
- Comfortable managing complexity, ambiguity, and fast changing priorities.
- Excellent communicator who can lead through influence, clarity, and calm under pressure.
- Willingness and ability to travel within assigned region and support after hours escalations when required.
Full Job Posting
Role Overview
- The Area Director is the senior operational leader for one or more Pods (PODs) within a region, responsible for the full performance of their portfolio of homes and the teams that support them.
- Owns results across Property Management, Field Operations, Maintenance, Housekeeping Support, and shared logistics services.
- Leads POD leaders, drives performance against key metrics, and serves as the primary escalation and problem solving leader for complex operational issues.
Key Responsibilities
- Lead and develop all leaders and teams within assigned POD(s).
- Set clear expectations for performance, accountability, and collaboration.
- Build strong leadership benches through coaching, 1:1s, performance reviews, and development planning.
- Own POD level performance across key operational and service metrics.
- Review dashboards and reports regularly to identify trends, gaps, and improvement opportunities.
- Drive action plans with PMs, Logistics, and Support leaders to improve execution and consistency.
- Serve as the senior escalation point for complex guest, owner, and operational issues.
- Partner closely with the Regional Director on high risk situations, systemic issues, staffing challenges, and cross market resource needs.
- Lead root cause analysis and corrective action for recurring failures, service breakdowns, or operational bottlenecks.
- Work in close partnership with Logistics Directors, Coordinators, and shared service teams.
- Ensure strong coordination between POD leadership and central functions.
- Maintain senior level relationships with key homeowners and HOA partners as needed.
Skills & Qualifications
- 5+ years of leadership experience in hospitality, property management, field operations, or a similar multi site service environment.
- Proven experience leading managers and cross functional teams.
- Strong operational and analytical mindset with the ability to use data to drive decisions and improvements.
- Strong comfort working in PMS and CRM systems.
- Comfortable managing complexity, ambiguity, and fast changing priorities.
- Excellent communicator who can lead through influence, clarity, and calm under pressure.
- Willingness and ability to travel within assigned region and support after hours escalations when required.
Workplace Environment & Physical Requirements
- Hybrid of office, field, and remote work depending on market needs.
- Regular travel within assigned markets and occasional regional travel.
- Flexible schedule required to support hospitality operations, including peak periods, weekends, and urgent escalations.
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