linkedin
Area Customer Experience Specialist
Huntington National Bank
Pleasant Hills, KSA
Full Time
Entry
Remote
4 weeks ago
Customer ServiceCash HandlingCommunicationProblem SolvingBanking ProductsTechnology Education
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer ServiceCash HandlingCommunication
About the Role
Huntington National Bank is hiring an Area Customer Experience Specialist to provide best-in-class service across multiple branches in a region. You will process transactions, educate customers on banking products and technology, and support branch colleagues.
Key Skills for This Role
Customer ServiceCash HandlingCommunicationProblem SolvingBanking ProductsTechnology Education
Responsibilities
- Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs, and identifying opportunities to provide advice and guidance
- Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily
- Provide excellent customer service and effectively resolve customer issues
- Educate customers on deposits, loans and provide support for any service or account maintenance issues
- Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
- Adhere to all operational, security, risk and regulatory policies and procedures
- Travel to multiple branch locations throughout the week
Requirements
- High School Diploma or GED
- Minimum of 1 year customer service and branch banking experience
- Access to reliable transportation to travel between local branches
- NMLS licensing available as part of career development (not required at start)
- Notary licensing preferred
Full Job Posting
Summary
- As an Area Customer Experience Specialist (ACES), you will provide a best in class experience to both customers and colleagues, supporting branches within a region.
- You will travel between local branches and need to be adaptable to work in different locations that can change daily.
- ACES will be culture carriers, creating impact into each branch that they visit.
Duties & Responsibilities
- Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
- Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
- Provide excellent customer service and effectively resolve customer issues.
- Educate customers on deposits, loans and provide support for any service or account maintenance issues
- Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
- Adhere to all operational, security, risk and regulatory policies and procedures.
- NMLS licensing available as part of career development
- Notary licensing preferred.
- Be dependable and adaptable traveling to multiple branch locations throughout the week
- Perform other duties as assigned.
Basic Qualifications
- High School Diploma or GED
- Minimum of 1 year customer service and branch banking experience.
Preferred Qualifications
- Bachelor’s degree
- Cash Handling
- Career minded individuals that want to join an organization where they can gain experience and build a career.
- Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
- Military service in administration, contracting, civil affairs or similar roles
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career