Arabic Speaking Debt Collector
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Key skills for this role
About the Role
Swapp is seeking an Arabic-speaking Debt Collector to join their team in Dubai. The role involves contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring timely cash collection.
Key Skills for This Role
Responsibilities
- Contact customers regarding overdue accounts and negotiate payment arrangements
- Ensure timely cash collection in line with company policies
- Maintain accurate records of interactions and clarify disconnects and closing payments
- Collaborate with finance, legal, and customer service teams to resolve payment related issues
Requirements
- 3–8 years of experience in collections, recovery, customer service, telesales, or similar role
- Strong communication and negotiation skills
- Excellent Arabic and English communication skills
- Solid computer literacy with experience using spreadsheets, CRM or collections software
- Basic understanding of finance principles related to billing, invoicing, and account reconciliation
- Attention to detail and strong organizational skills
- Ability to work on site in a team oriented environment and meet collection targets
Full Job Posting
About the role
- This is a full time, on site Debt Collector role based in Dubai, JLT.
- The Debt Collector will be responsible for contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring timely cash collection.
- Daily tasks include calling or visiting customers, maintaining accurate records, clarifying disconnects and closing payments.
- The role requires collaborating with finance, legal and customer service teams to resolve payment related issues.
Qualifications
- Strong Debt Collection and Cash Collection skills, with the ability to handle sensitive financial conversations professionally.
- Excellent Communication skills in Arabic (near native or native) and English, including clear verbal and written communication and active listening abilities.
- Solid Computer Literacy, with experience using spreadsheets, CRM or collections software, and basic office applications.
- Basic understanding of Finance principles related to billing, invoicing, and account reconciliation.
- Attention to detail, strong organizational skills, and the ability to manage multiple accounts simultaneously.
- Proven ability to work on site in a team oriented environment and meet collection targets and deadlines.
- Relevant education in business, communication, or a related field is an advantage.
We're looking for someone with
- 3–8 years of experience in collections, recovery, customer service, telesales, or a similar role
- Strong communication and negotiation skills
- Confidence handling customer conversations
- Good organizational skills and attention to detail
- Ability to manage multiple cases and priorities
- UAE market experience is a plus
What we offer
- Competitive salary package
- Performance based incentives
- Career growth opportunities within a growing company
- Supportive and collaborative team environment
- Exposure to international operations and customers
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