Arabic-Speaking Customer Solutions Engineer – Entry Level

Sapaad

Dubai, UAE

Full-time

Entry

Onsite

Discovered 1 weeks ago

ArabicEnglishSaaS platformsCustomer onboardingCustomer trainingCustomer support

Free

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Key skills for this role

ArabicEnglishSaaS platforms

Sapaad provides a unified commerce platform for food and beverage businesses across multiple countries.

The company develops web, mobility, and e-commerce technology for food and beverage operations.

The Customer Solutions Engineer bridges customer needs and Sapaad products in a customer success role.

The position is intended for fresh graduates or early-career professionals with 0–2 years of experience.

The full-time role combines technical knowledge, customer communication, product education, and problem solving.

Learn Sapaad products and how they support food and beverage operations.
Lead customer onboarding and conduct training sessions, webinars, and onboarding programs.
Resolve customer questions and issues through phone, email, and live chat.
Own support tickets, collaborate with engineering, and share recurring customer feedback.
Assist with remote and onsite deployments, including customer-site visits when required.
Deliver clear communication and customer service that supports long-term product adoption.

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