Arabic female patient coordinator
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Key skills for this role
About the Role
A healthcare facility in Dubai is seeking a Patient Coordinator to serve as the primary point of contact for patients. Responsibilities include scheduling appointments, managing communications, maintaining records, and supporting clinical and administrative processes.
Key Skills for This Role
Responsibilities
- Schedule, confirm, and coordinate patient appointments
- Greet and assist patients during check in and check out procedures
- Answer phone calls, emails, and patient inquiries professionally
- Verify insurance information and obtain necessary authorizations
- Maintain accurate patient records and update demographic information
- Coordinate referrals, diagnostic tests, and follow up appointments
- Educate patients about treatment plans, procedures, and office policies
- Process payments, billing inquiries, and financial documentation
- Communicate effectively with physicians, nurses, and other healthcare staff
- Ensure compliance with privacy regulations and confidentiality standards
- Monitor appointment schedules and help reduce cancellations and no shows
- Resolve patient concerns and escalate issues when appropriate
Requirements
- High school diploma or equivalent; associate's degree preferred
- Previous experience in healthcare administration, customer service, or medical office operations
- Knowledge of medical terminology and healthcare procedures
Full Job Posting
Role Overview
- A Patient Coordinator serves as the primary point of contact for patients, ensuring a positive healthcare experience by coordinating appointments, managing patient communications, maintaining records, and supporting clinical and administrative processes.
Key Responsibilities
- Schedule, confirm, and coordinate patient appointments.
- Greet and assist patients during check in and check out procedures.
- Answer phone calls, emails, and patient inquiries professionally and promptly.
- Verify insurance information and obtain necessary authorizations.
- Maintain accurate patient records and update demographic information.
- Coordinate referrals, diagnostic tests, and follow up appointments.
- Educate patients about treatment plans, procedures, and office policies.
- Process payments, billing inquiries, and financial documentation as required.
- Communicate effectively with physicians, nurses, and other healthcare staff.
- Ensure compliance with privacy regulations and confidentiality standards.
- Monitor appointment schedules and help reduce cancellations and no shows.
- Resolve patient concerns and escalate issues when appropriate.
Required Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in healthcare administration, customer service, or medical office operations.
- Knowledge of medical terminology and healthcare procedures.
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