Arabic Customer Support & Operations Coordinator

We are a growing international online education company looking for a reliable, organized Arabic-speaking Customer Support & Operations Coordinator to support families in the UAE and surrounding region.

This is a part-time, long-term remote role working closely with our Operations Department and reporting directly to our COO.

We are a small company, which means every team member matters.

We are looking for someone who takes ownership of their work, follows through without repeated reminders, communicates clearly, and is comfortable helping with different operational tasks as needed.

This role is primarily responsible for supporting enrolled families and making sure lessons run smoothly.

• Provide excellent customer service to families through WhatsApp, phone, and email
• Be actively available during assigned evening working hours to help families with lesson access, scheduling issues, teacher communication, and other urgent concerns
• Send daily class reminders
• Manage schedule changes and lesson-related questions
• Maintain accurate student and parent information
• Assist with administrative tasks and data upkeep
• Communicate with teachers and internal staff when issues arise
• Assist with Arabic-English translation when needed
• Follow up on operational tasks until they are fully completed
• Help our Operations Department keep the UAE side of the business organized and running smoothly

This position is approximately 15 hours per week.

The normal daily schedule is:

• 15 minutes in the morning to send class reminders
• 5:00 PM-7:45 PM UAE time for customer support, standby coverage, and administrative work

The evening period is an active working shift.

You should be at your computer, responsive, and completing administrative work throughout the shift while also being immediately available if a family needs help with a lesson or another urgent issue.

During initial training, additional weekday morning hours may be required because our international team operates across multiple time zones.

After training, morning meetings are expected to decrease significantly.

• Native Arabic speaker required
• Gulf Arabic strongly preferred
• Excellent spoken and written English
• Strong customer service and communication skills
• Highly organized and detail-oriented
• Able to work independently without constant supervision
• Able to follow procedures carefully and complete tasks without repeated reminders
• Reliable and responsive during agreed working hours
• Comfortable working in a small, fast-moving company where responsibilities may occasionally extend beyond a narrow job description
• Able to commit to a minimum one-year contract
• Comfortable using online business systems and digital tools

Experience with platforms such as Google Workspace, HubSpot CRM, Stripe, spreadsheets, messaging platforms, and scheduling tools is strongly preferred.

• Customer service
• Education or tutoring
• Online businesses
• Administrative work
• Working with parents or families
• International companies

Shortlisted applicants will be asked to submit a short 60-90 second video introduction in both Arabic and English before the interview stage.

We are looking for someone who wants a stable, long-term position and takes pride in doing their work thoroughly and professionally.

Pay: AED2,500.00 - AED4,000.00 per month

• Bachelor's (Required)

• remote administration: 5 years (Required)