ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)
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Key skills for this role
About the Role
Sharjah Contracting is hiring an Arabic-speaking Call Center Agent for its Maintenance Department in Sharjah. The role involves handling maintenance requests, coordinating with technicians, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Receive and handle incoming calls related to maintenance requests and service inquiries
- Register, log, and track maintenance complaints and work orders
- Coordinate with maintenance technicians and supervisors regarding service schedules
- Follow up with customers to ensure maintenance issues are resolved satisfactorily
- Maintain accurate records of customer interactions and service requests
Requirements
- Female Arabic national or Arabic speaking candidate
- Minimum 2 5 years of experience in call center, customer service, or maintenance coordination
- Excellent communication skills in Arabic and English
- Proficient in Microsoft Office applications
- Experience in property management, facilities management, or maintenance services preferred
Full Job Posting
Job Overview
- Job Vacancy: Call Center Agent (Arabic Lady) – Maintenance Department
- Location: to be Assigned in Sharjah Head Office
- Employment Type: Full Time
Key Responsibilities
- Receive and handle incoming calls related to maintenance requests and service inquiries.
- Register, log, and track maintenance complaints and work orders.
- Coordinate with maintenance technicians and supervisors regarding service schedules.
- Follow up with customers to ensure maintenance issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and service requests.
- Respond to emails, WhatsApp messages, and other communication channels professionally.
- Escalate urgent maintenance issues to the concerned department.
- Prepare daily and weekly reports on maintenance requests and completed jobs.
- Ensure high standards of customer satisfaction and service quality.
Requirements
- Female Arabic national or Arabic speaking candidate.
- Minimum 2–5 years of experience in a call center, customer service, or maintenance coordination role.
- Experience in property management, facilities management, or maintenance services is preferred.
- Excellent communication skills in Arabic and English (spoken and written).
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong organizational and multitasking skills.
- Ability to work under pressure and handle customer complaints professionally.
- Knowledge of maintenance operations and service coordination is an advantage.
Preferred Skills
- Customer service excellence.
- Problem solving and conflict resolution.
- Strong telephone etiquette.
- Time management and attention to detail.
- Experience with CRM or maintenance management systems.
Benefits
- Competitive salary package.
- Company visa and medical insurance.
- Annual leave as per UAE Labour Law.
- Professional and supportive working environment.
- Career growth opportunities.
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