Apprentice, HR Administration

Responsibilities

• Employee Lifecycle Support
• Assist in processing and managing lifecycle transactions including onboarding, internal transfers, promotions, and separations. • Support onboarding steps such as documentation collection, system entry, coordination of pre-employment requirements, and new hire communication. • Assist with the administration of leave of absence (LOA) cases, ensuring employees receive accurate guidance and documentation is processed according to policy. • Support to maintain employee records and ensure compliance with HR, legal, and data privacy requirements • Update HR systems and employee data under the guidance of HR Administrators, helping to ensure the accuracy and integrity of information across HR platforms.
• Employee Support & Case Management
• Assist in responding to employee inquiries through the HR Help Desk or case management systems, providing clear, timely, and policy-aligned information under guidance as needed. • Escalate complex or sensitive cases to appropriate team members in accordance with established procedures. • Contribute to a positive, efficient, and employee-focused shared services experience through strong customer service, attention to detail, and effective communication.
• Collaboration with HRBPs and COEs
• Work closely with HR Administrators, HR Business Partners (HRBPs), and Centers of Excellence (COEs), including Talent Acquisition, Benefits, and Global Mobility, to support employee lifecycle processes and gain exposure to a broad range of HR activities. • Assist HR Administrators with cross-functional workflow requirements, ensuring assigned tasks are completed accurately, on time, and in line with established procedures. • Provide regular updates to HR Administrators on the status of assigned tasks, pending requests, and items requiring further action or escalation.
• Process Excellence & Continuous Improvement
• Assist in identifying opportunities to improve HR lifecycle processes, reduce manual administrative tasks, and enhance the overall employee experience. • Support HR Administrators in implementing process improvements that promote standardization, accuracy, and operational efficiency within the HR Shared Services model. • Maintain and update process documentation as required and assist with the adoption of new or revised HR workflows, procedures, and systems.

Qualifications

• REQUIRED
• Bachelor’s degree in HR or related field • Strong customer service mindset and ability to communicate effectively with employees at all levels • High attention to detail and accuracy in data management and documentation • Ability to manage high volume work, prioritize competing tasks, and meet deadlines • Strong organization and problem solving skills
• DESIRED
• Exposure to HR service center technologies or ticketing systems • Background working in a multi-site shared services environment
• Knowledge, Skills, Abilities, and Other Characteristics
• Service minded approach with strong interpersonal skills • Ability to work independently while collaborating across HR functions • Comfortable adapting to changing priorities and fast paced environments • High level of integrity and discretion when handling confidential information • Ability to build relationships with people whose assistance, cooperation, and support may be needed • Ability to anticipate and prepare for upcoming surges in work

About Company