Applications Support Technology Lead Analyst - Vice President

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The Applications Support Technology Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities:

Manages one or more apps support teams.

Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.

Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.

Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.

Requires awareness of audit and compliance related issues.

Contributes to formulation of strategies for apps support and other functional areas.

Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.

Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Bachelor’s/University degree, Master’s degree preferred

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