Applications Support Analyst

Key Responsibilities Support • Resolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices. • Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. • As required, provide timely communication to users on the status of their incidents and requests. • As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. • Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. • Monitor the availability, performance and throughput of supported IT applications. • Prioritise and schedule assigned support activities and tasks. • Maintain IT application support technical documentation. • Participate in disaster recovery activities, as required. • Provide ad-hoc training to fellow support staff and end-users on supported applications. • Implement, test and monitor required IT application changes, including software releases, in line with our Change Enablement Process. LGT Wealth Management UK LLP, 14 Cornhill, London EC3V 3NR, Phone +44 (0)20 3207 8000, info-uk@lgt.com, www.lgtwm.com 3/4 • Ensure capacity, availability, security and service support requirements are considered in all IT application changes. • Understand and comply with the IT organisation requirements, processes, procedures and policies • Perform other duties as assigned by your line manager • The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays

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Human Resources