Applications Support Analyst

Ensure assigned applications consistently deliver business outcomes by monitoring performance, identifying improvement opportunities, and implementing changes that enhance efficiency and member experience

Analyze applications and system gaps, recommending configurations, process changes, or workarounds to maintain operational continuity

Coordinate configuration, testing, and deployment of new features, upgrades, and releases.

Lead and coordinate User Acceptance Testing (UAT) to confirm business requirements are met.

Serve as first point of contact for issues reported to Helpdesk, collaborating with vendors and staff to troubleshoot, find resolution and create workarounds when required

Deliver targeted training and materials for end users to promote best practices and adoption of technology

Maintain strong vendor relationships, participating in feature reviews, roadmap planning, and utilization workshops

A degree or diploma in Business Administration, Information Systems, or related field or related discipline

Experience with requirements gathering, system configuration, testing, troubleshooting, and end user support

Proven ability to problem solve and make recommendations

Working knowledge of core banking systems, digital banking platforms, Microsoft 365 applications, is considered an asset. Preference will be given to candidates with exposure to FISERV DNA, DOXIM CEM, and VeriPark VeriChannel

An equivalent combination of education and experience will be considered

We are open to applicants who don't meet the full qualifications but who are interested in growing in this role.