Applications Engineer Saudi Arabia
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About the Role
Overview QSC thrives where innovative technology and compelling audio-visual experiences intersect.
Key Skills for This Role
Full Job Posting
Overview
QSC thrives where innovative technology and compelling audio-visual experiences intersect.
For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world.
A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment.
We encourage employees to take ownership, to color outside the lines, and to imagine possibilities.
Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are.
At QSC, fun and hard work go hand in hand.
Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:
Responsibilities
- In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users.
- Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms.
- The focus of your work is in the following areas:
- Provide applications support and QSC Training content to the MEA market.
- Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
- Track and monitor system issues through to resolution, within agreed time limits.
- Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
- Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
- Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
- Maintain and build an excellent relationship with customers and end users.
- In conjunction with the product development teams participate in market research, competitor and customer surveys.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend industry training and develop relevant knowledge and skills to enhance performance.
Qualifications
- Your profile
- Education to degree level or qualification in industry relevant field such as sound engineering
- Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role
- Strong experience in supporting audio visual or IT infrastructure services is key
- Commercially astute with the ability to understand a complex sales process
- Proven expertise managing complex systems within a corporate AV/IT environment
- Supported products and services NOT exclusively based on hardware
- Supported products and services to Tier 1 integrators and end users
- Capable of working with Visio and Autocad, as well as EASE Focus/Address.
- Well organised to manage conflicting priorities
- Excellent problem-solving skills individually and as part of a team
- Strong people management and leadership skills
- Confident and engaging presentation skills
- Excellent communication skills – with the ability to translate technical information for all types of audiences
- Excellent communication skills (both verbal and written)
- Fluent English language skills (both verbal and written)
- Fluent Arabic language skills (both verbal and written) would be an additional benefit
- We offer
- A varied task in an internationally very successful company
- The opportunity to actively shape a global company
- An attractive salary package
- Have we aroused your interest?
- We look forward to receiving your application!
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