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Key skills for this role
Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
Test and validate new product features for compatibility and usability in real-world applications.
Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
Develop custom toolpaths, templates, macros, technical documentation, and training materials.
Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.
Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
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At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”
We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.
Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.
As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.
Winning Together: Collaboration is not optional—it is the engine that drives us.
Curiosity: We question, we explore, we innovate. Every day.
Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
Customer-Focused : We listen. We adapt. We deliver. Always.
Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.
The next big challenge is waiting—are you ready to accept?
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.
Mastercam is a privately held CAD/CAM software developer serving manufacturers, CNC programmers, educators, and machining businesses.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
Onsite
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