Application & Technical Support Specialist III

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs.

This role is also responsible for developing and executing market growth strategies within their areas of responsibility.

• Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
• Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
• Developing business cases for new product development; creating, executing and tracking new product launch plans
• Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
• Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
• Assisting in product rationalization, product portfolio modifications and shape standardization

• The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.